Customer Care
CCG Homes is committed to providing you with the highest standard of customer service so that we can give you confidence and peace of mind when settling into your new...
Alongside our Sales Team, who will help you at every stage of the buying process, CCG Homes has our dedicated Customer Care team who will support you once you are settled into your new home.
Working with the development’s Site Team, Customer Care is on hand to support you by coordinating any remedial repairs to property snagging/ defects during your 2-year warranty period.
Customer Care’s approach to snagging/ defects will be explained to you by our Sales Team at the point of handover with all relevant contact information provided in your property Handover Manual. Thereafter, Customer Care is available to undertake any recorded action as well as being available 24/7 for emergency call-outs.
CCG Homes Customer Care
1 Cambuslang Road, Cambuslang Investment Park
Glasgow G32 8NB
P: 0141 643 3744
E:
Should any purchaser wish to register a complaint, you can do so via the digital form below.
CCG Homes’ senior management will acknowledge your complaint within 5 working days of the first correspondence.
The complaint is then escalated to CCG Homes’ managing director, followed by a written response with a pathway to resolution within 20 working days.
Should the complaint be associated with the workmanship of the property purchased before December 31st 2023, the home buyer is referred to the Consumer Code for Home Builders Fourth Edition.
Should the complaint be associated with the workmanship of the property purchased after 1st January 2024, purchasers are referred to either the Consumer Code for Home Builders Fifth Edition or the Consumer Code for New Homes Fifth Edition. The type of consumer code relevant to you will depend on the development where you have purchased your home.
CCG Homes would aim to resolve the matter within 20 working days or, with an explanation as to why, a period no longer than 56 calendar days from receipt of the original correspondence. Should CCG Homes require more time to resolve the complaint, some works may be reliant on the sourcing of specific materials and labour – this will be communicated to the homebuyer as soon as possible, and the homebuyer will always remain informed.
Please refer to the CCG Homes Consumer Codes page for more details.
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